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Return Policy

-Request for goods return or exchange will be accepted within 7 days of delivery, and goods must be returned in their original packaging and unused condition. Customers are required to email us or contact our Customer Service Hotline at (852)2453- 3666 for product return and exchange arrangement.

-Request for goods return or exchange will not be accepted if the goods are found used, altered or damaged due to improper use.

-Customers are required to present the original sales invoice and credit card used for payment upon returning the goods in person. 

-For case where original receipt cannot be provided, the refund price will be set according to the Primefd’s lowest retail price on record. If the goods returned cannot be exchanged for the same model due to stock shortage, customers can choose any products from this site and pay the price difference only.

-All gift items (including Cash Coupon(s), Cash Discount Coupon(s)) must be returned together with the returned goods; otherwise the retail value of the gift item would be deducted from refund.

-Should there be any dispute, Primefd’s decision shall be final.